Frequently Asked Questions

1. What are the criteria for applying for a Diners Club Classic or Travel Rewards Card online?
2. What is the difference between a charge card and a credit card?
3. Where do I return completed applications?
4. How do I renew the card when it expires?
5. How often will I receive statements?
6. How do I find out my balance between statements?
7. What do I have to do if I have a question relating to any of the charges?
8. I have changed my address. What should I do to send you the new one?
9. Who do I call for more information or an application form?

• What are the criteria for applying for a Diners Club Classic or Travel Rewards Card online?

Applicants must be: Over 18 years of age

• What is the difference between a charge card and a credit card?

In a charge card, the balance outstanding must be paid in full on or before payment due date. Whereas in a credit card (also known as revolving credit), only 10% may be paid and the balance to be carried forward to pay in future months with a Finance Charge of 1.75% per month.

• Where do I return completed applications?

Diners Club International,

Al Maady Street

off Al Andalus Street, Al Hamra District

P. O. Box 7684, Jeddah 21472

• How do I renew the card when it expires?

Cards are renewed automatically and it will be sent to your statement address.

• How often will I receive statements?

Diners Club will provide you with a monthly statement detailing the balance on your account. This statement will also include a summary of your accumulated rewards points. If, however, the balance is zero and there has been no activity (e.g., payments, charges, transactions) during the billing period, Diners Club will not send a statement.

• How do I find out my balance between statements?

The Customer Service Centre is able to confirm balances at any time - 800 244 0244. Statements and balances can also be obtained online once this feature is introduced.

• What do I have to do if I have a question relating to any of the charges?

If you have a question, you must contact the Customer Service Centre on 800 244 0244 within 30 days of the date of receipt of the account statement on which the expense you are querying appears. In your call, explain the issue and be prepared to send any supporting documentation.

• I have changed my address. What should I do to send you the new one?

You can register a change of address simply by calling the Customer Service Centre on 800 244 0244

• Who do I call for more information or an application form?

The Diners Club Customer Service Centre on 800 244 0244.